Renault Kangoo Models Recalled Over Rear Door Safety Concern
Renault Australia has initiated a recall for a significant number of its popular Kangoo van, spanning models from 2023 to 2025. The recall centres on a potential safety defect involving the rear swing door, which could lead to injuries for occupants. Approximately 445 vehicles are affected by this voluntary safety action.
The issue identified by Renault pertains to the cover on the vehicle’s rear swing door within the loading bay. According to the official recall notice lodged with the Department of Infrastructure, the absence of this cover can expose the door strikers to occupants. This presents a risk, particularly when passengers or drivers are entering or exiting the vehicle.
Understanding the Risk
The recall documentation states: “On certain vehicles, the cover on the rear swing door in the loading bay are missing, resulting in door strikers being exposed to occupants. If the vehicle occupant is unaware of the uncovered door striker plate, it may increase the risk of injury when entering or exiting the vehicle.”
This means that without the protective cover, the sharp or protruding edges of the door strikers could cause accidental cuts, bruises, or other injuries if a person makes contact with them unexpectedly. While the Kangoo is often used for commercial purposes, it can also be a family vehicle, making this safety concern relevant to a broad range of owners.
Affected Vehicles and What to Do
The vehicles subject to this recall are those manufactured between 2023 and 2025. However, it’s important to note that some of these vehicles may have been sold after these manufacturing dates.
Renault Australia advises that owners of the affected Kangoo models will be proactively contacted. This communication will come via RVDA (Recreational Vehicle Dealers Association) and will request that owners arrange an appointment with their nearest authorised Renault dealership. The necessary rectification work will be carried out free of charge to the owner.
To ensure peace of mind and to address the safety concern promptly, owners are encouraged to:
- Await Contact: Keep an eye out for communication from RVDA regarding the recall.
- Contact Your Dealership: If you are concerned or wish to expedite the process, you can contact your nearest authorised Renault dealership directly to schedule an inspection and repair.
- Verify Your Vehicle: A comprehensive list of the specific Vehicle Identification Numbers (VINs) for all 445 vehicles involved in this recall is available. Owners can use this list to confirm if their Kangoo is part of the affected batch.
Getting in Touch with Renault
For further information or to discuss the recall, owners can reach out to Renault Australia through several channels:
- Phone: Call Renault Customer Care on 1800 009 008.
- Email: Send an email to [email protected].
- Website: Visit the official Renault Australia website for recall information and dealership locators.
Finding your closest Renault dealership is made easy through a dedicated tool on the Renault website. Owners are strongly advised to have their vehicles inspected and repaired as soon as possible to mitigate any potential risks associated with the exposed rear door strikers. This proactive measure by Renault demonstrates a commitment to ensuring the safety of its customers and their passengers.
